Thank you for shopping at [Your Website Name]. We value your satisfaction and strive to provide the best quality home décor plants. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
We accept returns only if:
- The plant was damaged or dead on arrival.
- You received the wrong item.
- The product was significantly different from its description.
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Returned within 5 days of delivery.
2. Non-Returnable Items
Please note that live plants are perishable and sensitive to handling, weather, and climate. We do not accept returns for:
- Buyer’s remorse or change of mind.
- Slight variations in plant size, color, or shape.
- Damage caused due to customer mishandling.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
- If rejected, we will notify you with reasons.
4. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank—there is often some processing delay.
If you’ve done all this and still haven’t received your refund, please contact us at [your email].
5. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us within 48 hours of delivery.
6. Cancellation Policy
Orders can only be canceled within 2 hours of placing them. After that, the order is processed and cannot be canceled or modified.